Delivery times
Most domestic orders arrive within 2–5 business days; international orders within 5–10 business days depending on destination and customs. Larger or special-order items may require an additional 1–2 weeks while stock is allocated from the vault. You’ll always see an indicative delivery window on the product page and in your order confirmation.
Shipping cost
Insured shipping is a flat $25 on smaller orders and free on orders over $1,000. The exact figure is shown at checkout before you pay — there are no surprise fees added afterward.
Tracking & signature
You receive a tracking number as soon as your order ships. For security, a signature is required on delivery. If you won’t be available, most couriers let you reschedule or redirect to a secure pickup point.
Packaging & discretion
Orders ship in neutral, unbranded outer packaging with no indication of the contents or value. Inside, coins and bars are protected in their original mint or refiner packaging, with assay cards and certificates included where applicable.
At checkout you can choose your packaging method:
- Anonymous — plain, unmarked, tamper-evident packaging with a neutral return address; nothing on the outside hints at the contents. Recommended for maximum discretion. Free.
- Standard — fully insured and tracked in regular packaging. Free.
Both options are fully insured at declared value and require a signature on delivery.
International orders & customs
We ship worldwide. For international destinations, any import duties, VAT or customs charges levied by the destination country are the buyer’s responsibility and are not included in our prices or shipping. Investment-grade gold is exempt from VAT in many jurisdictions; rules vary, so check your local regulations.
Collection
In-person collection may be available for larger orders by prior arrangement. Contact us before ordering if you’d prefer to collect.
Lost or damaged shipments
Because every parcel is insured at declared value, verified loss or damage in transit is covered. Report any issue within seven days of the delivery date and we’ll arrange a replacement or refund.